Privacy Policy

At Hotel Kawa (“we”, “us”, or “the Hotel”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact information such as name, email address, phone number, and mailing address.
  • Data related to bookings and stays, preferences, and special requests.
  • Payment information, such as credit or debit card details (processed securely via gateways; we do not store full card information).
  • Technical data about your use of our website, including IP address, browser type, and pages visited.
  • Information voluntarily provided through contact forms, newsletter subscriptions, or social media.

2. Purpose of Data Processing

We use your data to:

  • Process your reservations and requests.
  • Respond to inquiries and communications.
  • Improve our services and user experience.
  • Manage billing and payments.
  • Send promotional information and offers, provided you have consented.
  • Comply with legal and tax obligations.

3. Legal Basis for Processing

The processing of your data is based on:

  • Your explicit consent.
  • Performance of a contract (e.g., reservation and service delivery).
  • Compliance with legal obligations.
  • Legitimate interests to improve experience and security.

4. Data Sharing with Third Parties

We do not sell your personal data. We may share your information with:

  • Service providers necessary for booking and stay management (travel agencies, payment gateways, etc.).
  • Regulatory or tax authorities as required by law.
  • Partners who assist us with marketing, under confidentiality guarantees.

5. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

  • Access your personal data.
  • Request correction or update.
  • Request deletion or erasure (right to be forgotten), when applicable.
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent at any time without affecting the legality of prior processing.

To exercise your rights, please contact us at contacto@hotel-kawa.com.

7. Use of Cookies

We use cookies to improve your experience on our website and collect analytical data. You can configure your browser to accept or reject cookies.

8. Changes to the Privacy Policy

We may update this policy at any time. We will notify you of significant changes through notices on our website.

9. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at contacto@hotelkawa.com.

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